Since its incorporation in September of 1989, IOI has successfully provided habilitative services and supports to individuals and families all over Tennessee and Oklahoma in a variety of residential settings.
IOI continues to provide residential and community-based services that address the fullest range of needs and hopes of our clients. Our agency contracts directly with the state’s Department of Human Services and works in cooperation with each person’s family, staff, and interdisciplinary team. In the process our mission is carried out as we seek to:
Recognize the desires of our clients
Identify client strengths and talents
Honor the role of family members, friends, and natural supports
Use available community resources
Problem-solve and find best solutions
In addition to habilitative services, we also provide elder care services in
Tennessee. Who does IOI serve?
IOI serves individuals without any regard to race, religion, national origin, creed, age, sex, ethnic background, or personal challenge. Specifically, we serve children and adults who have a primary diagnosis related to intellectual and/or developmental disabilities along with any number of secondary psychiatric and medical diagnoses. Through the Medicaid funded Home and Community Based Services Waiver, we work alongside of our service recipients to create opportunities outside of any diagnosis and to find new successes for independent living.
What programs does IOI offer?
We strive to ensure that each client’s services are based on his or her specific needs and desires. IOI provides staff members that are well-trained and prepared for service through a combination of classroom instruction, online training, and client-specific in-services. Our staff works with each client’s team to provide supports that allow every individual to achieve and maintain their highest possible level of independence at home and in the community.
To whom is IOI accountable?
IOI is accountable for the delivery of all services to the Department of Human Services (Developmental Disabilities Services Division in Oklahoma and the Department of Intellectual and Developmental Disabilities in Tennessee). Our agency is surveyed on a yearly basis by state auditors and subject to ongoing review as prescribed by policy and as needed.
We also have a fully developed internal quality assurance department that reviews programming, provides training, administers requirements of state and agency policy, and facilitates the client grievance mechanism.
But ultimately, we are accountable to the one person who matters the most, the client. We strive to be client-focused first and foremost and to make all programmatic and administrative decisions with that purpose in mind.